Installation and First Launch — Troubleshooting
Error: "Registration failed. Try again later"
Message: Registration failed. Try again later.
What it means: The server couldn't process the account creation request. This isn't related to anything you did — it's an infrastructure issue or a temporary glitch.
Possible causes:
- A brief outage in the registration service
- A network issue between your browser and the server
- The email address is already in use (but the system didn't return an explicit error)
What to do:
- Wait 2–3 minutes and try again
- Check your internet connection — open any other website
- Try registering in incognito mode (Ctrl+Shift+N / Cmd+Shift+N)
- Use a different email address
Retry the run: yes
Reconnection required: no
When to contact support: If the error repeats more than 3 times within 15 minutes with different email addresses.
What to send: Time of the attempt, the email used, screenshot of the error.
Error: "Incorrect email or password"
Message: Incorrect email or password.
What it means: The credentials entered don't match any account in the system.
Possible causes:
- A typo in the email or password
- Caps Lock is on or the keyboard layout is wrong
- The account was deleted or deactivated
- A different email is being used than the one used at registration
What to do:
- Make sure Caps Lock is off and the layout is correct
- Click "Forgot password" and reset your password via email
- Check that you're using the same email as at registration
- Check the "Spam" folder — the reset email might have landed there
Retry the run: yes
Reconnection required: no
When to contact support: If the reset email doesn't arrive within 10 minutes, or if you're sure the data is correct but login still doesn't work.
What to send: Account email, time of the login attempt, screenshot of the error.
Error: "Page won't load. Check your internet connection"
Message: Page won't load. Check your internet connection.
What it means: The browser can't establish a connection with Lightlead's servers. Either there's an issue on your end, or the service is temporarily unavailable.
Possible causes:
- Local internet issues
- A corporate firewall or VPN is blocking access
- The Lightlead service is temporarily unavailable
- A browser extension is blocking requests
What to do:
- Open any other website — if it doesn't load either, the problem is with your internet
- Disable your VPN and try again
- Try opening Lightlead in incognito mode
- Temporarily disable ad blockers and other extensions
- Clear your browser cache and reload the page
Retry the run: yes
Reconnection required: no
When to contact support: If other websites work but Lightlead doesn't load for more than 5 minutes, and incognito mode doesn't help.
What to send: Error time, browser used and its version, screenshot of the error, whether you're using a VPN/proxy.
Error: "Session has expired. Log in again"
Message: Session has expired. Log in again.
What it means: Your session was automatically ended for security reasons. This is standard behavior — the system periodically requires you to log in again.
Possible causes:
- You were inactive for a long time (usually more than 24 hours)
- The session was reset during a backend update
- Someone logged into your account from another device
What to do:
- Click "Log in" and enter your credentials
- Once logged in, work continues from where you left off
- If you suspect unauthorized access — change your password
Retry the run: no (the system restores context after login)
Reconnection required: no
When to contact support: If the session resets instantly after logging in, or if you suspect the account has been compromised.
What to send: Error time, frequency of session resets, screenshot.
Error: "Unsupported browser. Please use the latest version of Chrome, Firefox, Safari, or Edge"
Message: Unsupported browser. Please use the latest version of Chrome, Firefox, Safari, or Edge.
What it means: Your browser doesn't meet the minimum requirements for Lightlead to work correctly.
Possible causes:
- You're using an outdated browser version
- You're using an unsupported browser (e.g., Internet Explorer)
- JavaScript or cookies are disabled
What to do:
- Update your browser to the latest version
- Use Chrome, Firefox, Safari, or Edge
- Make sure JavaScript and cookies are enabled in your browser settings
- Don't use Internet Explorer — it isn't supported
Retry the run: yes
Reconnection required: no
When to contact support: If you're using an up-to-date version of a supported browser but the error persists.
What to send: Browser name and version, operating system, screenshot of the error.