Troubleshooting Telegram

Who fixes it

• The user experiencing the alert issue
• Workspace owner / Telegram ACL admin — reconnect, ACL

Checklist

1. Plan is Solo+ (telegram_alerts)
2. Telegram integration status in Sheets
3. User is in the ACL (admin/operator/recipient) and the chat is linked
4. The bot is not blocked by the user; network access to the Telegram API
5. For the Mini App — role admin or operator is required

Common issues

Symptom	Fix
No alerts	ACL recipient + alert enabled + report has data
Mini App 403	Requires admin/operator, not recipient
Bot is silent	Send /start again, unblock, reconnect
After changing phones	Re-link the chat id

Related

• Connecting
• Roles