Billing FAQ
Answers to the most common questions about payment, plans, and subscription management.
General questions
Can I pay monthly instead of annually?
Yes, all plans are available with monthly billing. Annual billing gives you a discount of about 17% compared to the monthly-equivalent price.
Are there discounts for agencies?
Agencies with 5+ workspaces on the Agency plan can get an individual discount. Contact support via chat or email.
Can I pay in a different currency?
Prices are listed in US dollars. When paying by card, conversion happens at your bank's exchange rate. For invoice payments, RUB and EUR are available for legal entities — check with support.
Are NDAs and contracts available for legal entities?
Yes, for invoice payments we sign a contract and an NDA if needed. Certificates of completed services are provided monthly.
Plans
What happens to my reports if I downgrade from Solo to Free?
Reports and data are preserved, but some Solo features are disabled: no CRM, scheduling, Telegram alerts, or AI; manual Meta/Instagram pulls remain within the Free plan's limits (1 ad account, 30 runs / 50k rows per month).
Can I change plans in the middle of the month?
Yes. When upgrading, you pay the difference for the remaining days. When downgrading, the new plan takes effect starting from the next billing period.
Is there a Scale / Enterprise plan?
Agency Pro is the fourth plan in the catalog (high volume and AI). A separate custom Enterprise plan is discussed through support.
Payments
Do you accept cryptocurrency?
No, cryptocurrency payments are not currently supported.
Can I get an invoice issued to a different company?
Yes, when paying by invoice, provide the details of the legal entity you need. The invoice and closing documents will be issued to that entity.
What if the charge went through but the features weren't unlocked?
This can happen due to a delay on the payment partner's side. Access is usually restored within an hour. If it takes longer, contact support with a screenshot of the charge from your banking app.
Trial
Can the trial period be extended?
The standard trial is a 14-day Agency-tier trial, no card required. If you need a different duration, contact support (not guaranteed).
What happens if I don't choose a plan after the trial?
The workspace switches to read-only mode for 30 days. Data isn't deleted immediately, giving you time to decide.
Multiple workspaces
Can I have multiple workspaces on one account?
Yes, you can create multiple workspaces. Each workspace has its own subscription and is billed separately.
Is there centralized billing for multiple workspaces?
Agencies on the Agency plan can get a single consolidated invoice for all workspaces. Contact support to set this up.
What's next
- Payment Methods — all payment methods
- Limits — table of all limits
- Plans — description of all plans