Failed Payment
If an automatic subscription charge fails, LightLead makes several more attempts before restricting access. You have time to fix the situation without losing data.
Why a payment might fail
- Insufficient funds on the card
- The card is blocked by the bank (for example, for online payments)
- The card has expired
- The issuing bank declined the transaction (limits, regional restrictions)
- A technical failure on the payment partner's side
Retry schedule
LightLead doesn't block the account immediately after the first failed attempt:
- Day 0 (charge date): first attempt
- Day +3: second attempt
- Day +7: third attempt
- Day +14: fourth attempt
- Day +21: final attempt; if it fails, access is restricted
At each step, you receive a notification by email and in the interface.
What to do if a payment fails
- Check your card balance and top it up if needed
- Make sure the card isn't blocked for online payments
- Check the card's expiration date — it may need to be reissued
- Update your payment details under Settings > Payment
- If the problem persists, contact support
Working during the grace period
During the retry attempts (21 days), the platform works at full capacity. You don't lose access to data or reports.
After 21 days
If all attempts fail:
- The workspace switches to read-only mode
- Reports stop running, and new data stops coming in
- After 30 days in read-only mode, data is marked for deletion
- You can restore access by paying the subscription at any time before the data is deleted
How to restore your subscription
- Go to Settings > Payment
- Update your payment method
- Click Pay Overdue Period
- The subscription activates, and all data and settings are restored
What's next
- Payment Methods — how to set up payment
- Subscription Ended — what happens when it ends