Bitrix24 Troubleshooting
This article describes common issues when working with the Bitrix24 connector and how to resolve them.
Common Errors and Solutions
Error 401: invalid webhook or expired token. Error 403: insufficient CRM permissions. Error QUERY_LIMIT_EXCEEDED: request limit exceeded, sync is paused. Empty UTM tags: check that UTM fields are populated on deals.
Error Table
| Error Code | Description | Solution |
|---|---|---|
| 401 (Unauthorized) | Invalid API key | Check the key and its validity period |
| 403 (Forbidden) | Insufficient permissions | Check the access rights in the CRM |
| 404 (Not Found) | Resource not found | Check the correctness of the ID or URL |
| 429 (Rate Limit) | Request limit exceeded | Wait for the automatic retry |
| 500 (Server Error) | Internal CRM error | Try again later |
| 502/503/504 | CRM server unavailable | Check CRM status, try again later |
Frequently Asked Questions
Why isn't new data showing up?
Check the sync interval in the connection settings
Make sure the connection is active (green indicator)
Run a manual sync
Check that there really is new data in the CRM
Why are fields empty in the report?
Check that the field is populated in the CRM
Make sure the API key has access to this field
Run discovery again
Check whether the field is excluded due to dataSensitivity (HubSpot)
Why does the sync take a long time?
Large data volume — sync happens in batches
Rate limits exceeded — sync is paused
Check your internet connection stability
The first sync loads the entire history — this can take a while
If the Problem Isn't Resolved
If your issue is not covered in this article:
Check the LightLead status page for known issues
Contact LightLead support
When contacting support, include: CRM name, connection ID, error text, time it occurred