Pipedrive Troubleshooting
This article describes common issues when working with the Pipedrive connector and how to resolve them.
Common errors and solutions
Error 401: invalid or expired API token. Error 403: insufficient rights (check the token's scope). Error 429: request limit exceeded. Contacts not showing: check the deal.person_id relationships.
Error table
| Error code | Description | Solution |
|---|---|---|
| 401 (Unauthorized) | Invalid API key | Check the key and its expiration date |
| 403 (Forbidden) | Insufficient rights | Check access rights in the CRM |
| 404 (Not Found) | Resource not found | Check the ID or URL is correct |
| 429 (Rate Limit) | Request limit exceeded | Wait for the automatic retry |
| 500 (Server Error) | Internal CRM error | Try again later |
| 502/503/504 | CRM server unavailable | Check the CRM's status, try again later |
Frequently asked questions
Why isn't new data showing?
Check the sync interval in the connection settings
Make sure the connection is active (green indicator)
Run a forced sync
Check that there is actually new data in the CRM
Why are fields empty in the report?
Check that the field is filled in in the CRM
Make sure the API key has access to this field
Run discovery again
Check whether the field is excluded due to dataSensitivity (HubSpot)
Why is the sync taking a long time?
Large data volume — sync happens in batches
Rate limits exceeded — sync is paused
Check your internet connection stability
On the first sync, the entire history is loaded — this can take a while
If the issue isn't resolved
If your issue isn't described in this article:
Check the LightLead status page for known issues
Contact LightLead support
When contacting support, include: CRM name, connection ID, error text, time it occurred