KeyCRM Troubleshooting
This article describes common issues when working with the KeyCRM connector and how to resolve them.
Common Errors and Solutions
Error 401: invalid API key. Error 403: insufficient permissions. Error 429: request limit exceeded. Products not showing: check that the API key has access to products. Empty statuses: re-run discovery.
Error Table
| Error Code | Description | Solution |
|---|---|---|
| 401 (Unauthorized) | Invalid API key | Check that the key is correct and hasn't expired |
| 403 (Forbidden) | Insufficient permissions | Check access rights in the CRM |
| 404 (Not Found) | Resource not found | Check the ID or URL is correct |
| 429 (Rate Limit) | Request limit exceeded | Wait for the automatic retry |
| 500 (Server Error) | Internal CRM error | Try again later |
| 502/503/504 | CRM server unavailable | Check the CRM's status, try again later |
Frequently Asked Questions
Why isn't new data showing up?
Check the sync interval in the connection settings
Make sure the connection is active (green indicator)
Run a manual sync
Check that there is actually new data in the CRM
Why are fields empty in the report?
Check that the field is filled in in the CRM
Make sure the API key has access to that field
Re-run discovery
Check whether the field is excluded due to dataSensitivity (HubSpot)
Why is syncing taking a long time?
Large data volume — syncing happens in batches
Rate limits exceeded — syncing is paused
Check your internet connection stability
On the first sync, the entire history is loaded — this can take a while
If the Problem Isn't Resolved
If your issue isn't described in this article:
Check the LightLead status page for known issues
Contact LightLead support
When reaching out, include: CRM name, connection ID, error text, time it occurred